Help

Please view your help question and answers below and if you would like any additional help please log into your account and fill out your help request form in the Help/ Contact section of the web site. If you are not a member and require any help please email us at: help@spotgap.com


General Questions

  • Q. Will it always be Free to use the Directory?
    • A. Yes - the Directory will always be free for you.
  • Q. Can I close my account if I want to?
    • A. Yes if you inform us we will close your account and delete your directory. You can close account by going to "My Directory" tab and then selecting Delete Directory and then requesting to close your account.
  • Q. Do you have a mobile site and an app for Android and Apple?
    • A. We are currently working on a mobile site and an app for Android and Apple will be available soon too.
  • Q. Do you use cookies on the site?
    • A. We use cookies to make spotgap better, quicker and safer to use. For example, cookies help us:
      - Enable certain functions
      - Provide you with a better user experience
      - For the security of your account and the accounts of others on Spotgap Improve and quality of ads and understand the ads you see when we decide to use ads on Spotgap.

      Please also read our Privacy Policy indicates, we use cookies to show you ads on Spotgap. We don't use cookies to check your browsing behavior on third-party sites. However, we may improve the quality of ads we show you.

  • Q. How do I reset my password?
    • A. To reset your password you have to log into your account, go to your edit profile page and click on change password.
  • Q. What do I do it I get locked out of my account or can't remember the password?
    • A. You can request the password to be re-sent to your email address by clicking on Forgot Password.
  • Q. Can you reset my password if I there is a problem?
    • A. Yes we can, when you log in and click on your profile page you can set up some security questions and as long as you have set-up a security question and can answer it correctly we can rest your password for your to a temporary password and once you are logged in your can then change your password.

Directory Questions

  • Q. How big can my directory get ? Is there an upper limit to the web sites I can put in it?
    • A. There is no upper limit to the size of your directory, you can add as many web sites as you want.
  • Q. When you add a web site what are Personal notes?
    • A. Personal notes are notes that you make on the web site that only you can view and won't be added in the main directory. Also when you share a site or sub-category your personal notes won't be disclosed to the personal/persons you share it with.
  • Q. How do you share a web site with someone else?
    • A. In your directory there is a link called "Share this site" if you click on it, it will add the site for sharing or you can click on the tab Share sites / Category in the tab "Share My Sites" enter their email address if they are not a member or select them from the contact list if they are a member and even share a site with all your contacts.
  • Q. How do you share a sub-category with someone else?
    • A. In your directory in each sub-category there is the option to share your sub-category on the right side of the sub-category so If you click on this link or click on the tab Share sites / Category in the tab "Share My Sites"; enter their email address if they are not a member or select them from the contact list if they are a member and even share your sub-category with all your contacts.
  • Q. Why can you only share 1 sub-category at a time with someone else?
    • A. From our research conducted we have found that users prefer to either share a number of different web sites or only share 1 sub-category with all the sites in it at a time with their contacts. If demand changes and users want to share more than 1 sub-category at a time we will amend the system to accommodate them, but at present we have made it as simple as possible to use with minimum complication.
  • Q. Can you share a web site or subcategory with anyone even if they are a non-member?
    • A. Yes, if you click on the tab Share sites / Category in the tab "Share My Sites" enter their email address if they are not a member. On email they will only be able to receive 3 sites and they have to join spotgap.com if they want to view the sub-category you want to share with them.
  • Q. How do you invite someone to join spotgap and become a member?
    • A. You can go to the tab "My Contacts" and then click on "Invite Contacts" , put their email address and then send them an invite. Or you can a share site by clicking on the "Share" link or click on the tab Share sites / Category in the tab "Share My Sites"; enter their email address if they are not a member and it will share your link with them and also enable them to sign up too on spotgap.com.
  • Q. How can I find contacts or people I know on spotgap.com?
    • A. If you go to the tab "My Contacts" and then click on "Find New Contacts" you can then do a search by Friend Name, City or email address and if you they on Spotgap.com you can then send them an invitation to be one of your contacts.
  • Q. Can a member be removed once they are on your contact list?
    • A. Yes you can go to the tab "My Contacts" and then click on "Manage Contacts" and delete any of your contacts.
  • Q. Can you put contacts in Groups?
    • A. Yes to create a new group go to the "My Contacts" tab and then click on "Manage Contacts Groups" and from this section you can create a new group or edit/delete an existing group. To put your contacts in a group go to the tab "My Contacts" and then click on "Manage Contacts" and then click on edit to edit the group of any of your contacts.
  • Q. How can I restrict the information on my profile other users can view about me?
    • A. Only users you are your contacts can view your profile information and you can modify and select which information on your profile you allow them to view by going to "My Account" then clicking on "Privacy Settings".
  • Q. What if I delete my whole directory, can I restore it?
    • A. If you delete your directory you have an option to restore it or permanently delete it. If you permanently delete it you can't restore it but any sites you have added to your directory you can retrieve by looking them up in the Main Directory and adding them to your Directory. Any personal folders or sites in your personal folder will be permanently deleted if you select to permanently delete your directory.
  • Q. What is the different between Personal sub-categories and Directory sub-categories?
    • A. Personal sub-categories are personal to you and not added to the Main Directory or validated by us so you can add, edit and delete as many personal sub-categories as you like. Directory sub-categories have been set-up for every user to have access to and any new sub-categories you create will be validated by admin for inclusion into the Main Directory and be accessible to other users if approved by us.
  • Q. Can I edit and delete sites in My Directory?
    • A. You can edit and delete sites from your own Directory, by clicking on "edit" or "delete" when a site is listed on your directory.
  • Q. Can I suggest new categories and new sub-categories for the Directory?
    • A. To suggest a new category to the Directory go to the tab "My Directory" and then click on "Suggest Main Category" and once you submit a new category it will come to us for approval. To suggest a new sub-category go to the tab "My Directory" and then click on "Add Subcategory" and once you submit a new subcategory you can start using it immediately in your directory, however until it is approved by us you can't share this sub-category with other users.
  • Q. What is "Quick In-box" on the left side navigation?
    • A. This shows all the sites that have been sent to you by other users waiting for your approval to add them in your directory.
  • Q. What is "New Sites" on the left side navigation?
    • A. These are all a list of the newest sites you have added in your directory.
  • Q. What is "Recommended Sites " on left side navigation?
    • A. This shows other web sites added by other users into the same sub-category that is in your directory, which you may find useful.
  • Q. What is a rejected sub-category?
    • A. When you add a new sub-category into an already existing category, we need to approve it before very user can view it and use it on their directory too. If we feel it is relevant to the directory we will approve it and every user will be able to view and use this sub-category to list web sites in. If however we feel that the sub-category you have submitted is not appropriate for the directory we will reject it and only you can use it to add web sites into but it won't be available to other users nor can you share this sub-category with other users. However this does not apply to sub-categories in your Personal category you can add, edit, delete and share as many sub-categories as you like in your personal category folder.
  • Q. Why can I only edit/delete my personal categories and rejected categories?
    • A. The personal categories and rejected categories are totally in your control so you can add, edit and delete these categories, however other sub-categories are also available for other users to use so we have to validate any new sub-categories to maintain your user experience and offer you a high quality of subcategories within your directory that you are free to use.