Help

Please view your help question and answers below and if you would like any additional help please log into your account and fill out your help request form in the Help/ Contact section of the web site. If you are not a member and require any help please email us at: help@spotgap.com


General Questions

  • Q. What is Spotgap and what does it do?
    • A. Spotgap.com is a decentralised crypto search engine and directory that anyone can list information about a crypto project including links to the web site and articles related to that project that they can share with anyone. Users get rewarded for their links by getting spotgap SG tokens that runs on BSC - Binance Smart Chain.
  • Q. How is Spotgap related to crypto ?
    • A. As the spotgap directory uses the BSC - Binance Smart Chain to reward users that list links related to crypto projects
  • Q. Does it cost anything to use Spotgap ?
    • A. No. It is totally free , in fact you get rewarded in SG tokens for adding links to crypto articles know as a mining reward
  • Q. Why was Spotgap created?
    • A. Spotgap was created to provide and alternative source of information on crypto projects directly from the users in a decentralised way and also to consolidate the information on a particular crypto project so it can be found in one place and shared with others.
  • Q. What's the use of Spotgap ?
    • A. Its primary use is as a research tool for crypto projects and it's secondary use is to reward users that enter articles mining rewards in terms of SG tokens they can trade on exchanges
  • Q. How accurate in the information on Spotgap ?
    • A. The main links is highly likely to be the crypto projects own web site and the secondary links are links added by users about the crypto project
  • Q. Can you get scammed using Spotgap ?
    • A. No. It is totally free to use, but you need to judge the validity of links on spotgap yourself for its authenticity. As it is a decentralised search engine anyone can add links, but if anyone of them are found to be related to scam activities they will be removed by Spotgap. We urge all users to take precautions when visiting 3rd party web sites and take any precautions they deem necessary before engaging in financial activities
  • Q. How can a user benefit from Spotgap ?
    • A. In multiple ways - firstly by getting independent information on a crypto projects via its links and secondly by adding links they will earn mining rewards that they can then trade on exchanges.
  • Q. What chain is Spotgap running on ?
    • A. Spotgap tokens are running on BSC - Binance Smart Chain as BEP-20 tokens
  • Q. What does Spotgap do to deal with FUD (Fear, doubt, Uncertainty) ?
    • A. When users list articles related to a crypto project that are going to put their comments in the comments section rather than what the project or team may want you to read that makes this a totally decentralised directory
  • Q. How will mining rewards be distributed on Spotgap ?
    • A.Mining rewards will be distributed to users on a monthly basis in SG Spotgap tokens , when they enter their wallet address (currently work in progress)
  • Q. When will the Spotgap token SG be available to buy , sell and trade ?
    • A. Spotgap is currently working to get the SG token accepted by a reputable wallet provider. Once a reputable wallet provider enables the SG tokens to be included in their wallet we will enable wallet address to be entered into your account area, with layers of encryption.
  • Q. How do your mining rewards work, do I need any special equipment ?
    • A. Mining rewards are earned based on how many links you add to the directory, the more you add the more you get rewarded. For detailed information on the mining rewards please refer to our white paper. You also don't need any additional equipment for mining, you just need your basic internet connection.
  • Q. Is Spotgap a crypto Exchange ?
    • A. No, spotgap does not get involved in any crypto transaction nor does it ask you to send anyone any tokens , it will merely reward you in SG tokens for adding your articles
  • Q. How secure is Spotgap ?
    • A. We host our web site on a Dedicated Server with https encryption. We don’t sell any data either to third partly users.
  • Q. How often do you backup Spotgap ?
    • A. Daily so the links you add are safe from being deleted.
  • Q. How safe are the crypto tokens that I earn on Spotgap ?
    • A. We don't keep any crypto tokens on the site you will just have a wallet address and once we have set-up the wallet with a reliable wallet provider you can enter your wallet address and you will be paid your tokens into your wallet address on a monthly basis.
  • Q. How are any links I enter used on Spotgap used ?
    • A. The links you are add to articles are available already on the web so they information that is common, used in the directory to provide more accurate results to users. Any personal notes you make about a crypto won't be displayed to anyone else, however we recommend you do not disclose passwords or any confidential information.
  • Q. Will it always be Free to use the Directory?
    • A. Yes - the Directory will always be free for you.
  • Q. Can I close my account if I want to?
    • A. Yes if you inform us we will close your account and delete your directory. You can close account by going to "My Directory" tab and then selecting Delete Directory and then requesting to close your account.
  • Q. Do you have a mobile site and an app for Android and Apple?
    • A. We have a mobile site and an app for Android and Apple will be available soon too.
  • Q. Do you use cookies on the site?
    • A. We use cookies to make spotgap better, quicker and safer to use. For example, cookies help us:
      - Enable certain functions
      - Provide you with a better user experience
      - For the security of your account and the accounts of others on Spotgap

      Please also read our Privacy Policy indicates, we use cookies on Spotgap. We don't use cookies to check your browsing behaviour on third-party sites. However, we may use them to improve the quality of spotgap site.

  • Q. How do I reset my password?
    • A. To reset your password you have to log into your account, go to your edit profile page and click on change password.
  • Q. What do I do it I get locked out of my account or can't remember the password?
    • A. You can request the password to be re-sent to your email address by clicking on Forgot Password.
  • Q. Can you reset my password if I there is a problem?
    • A. Yes we can, when you log in and click on your profile page you can set up some security questions and as long as you have set-up a security question and can answer it correctly we can rest your password for your to a temporary password and once you are logged in your can then change your password.

Directory Questions

  • Q. How big can my directory get ? Is there an upper limit to the web sites I can put in it?
    • A. There is no upper limit to the size of your directory, you can add as many web sites as you want.
  • Q. When you add a web site what are Personal notes?
    • A. Personal notes are notes that you make on the web site that only you can view and won't be added in the main directory. Also when you share a site or sub-category your personal notes won't be disclosed to the personal/persons you share it with.
  • Q. How do you share a web site with someone else?
    • A. In your directory there is a link called "Share this site" if you click on it, it will add the site for sharing or you can click on the tab Share sites / Category in the tab "Share My Sites" enter their email address if they are not a member or select them from the contact list if they are a member and even share a site with all your contacts.
  • Q. How do you share a crypto category with someone else?
    • A. In your directory in each crypto category there is the option to share the crypto category on the right side of the crypto category so If you click on this link or click on the tab Share sites / Category in the tab "Share My Sites"; enter their email address if they are not a member or select them from the contact list if they are a member and even share your crypto category with all your contacts.
  • Q. Why can you only share 1 sub-category at a time with someone else?
    • A. From our research conducted we have found that users prefer to either share a number of different web sites or only share 1 sub-category with all the sites in it at a time with their contacts. If demand changes and users want to share more than 1 sub-category at a time we will amend the system to accommodate them, but at present we have made it as simple as possible to use with minimum complication.
  • Q. Can you share a web site or Crypto category with anyone even if they are a non-member?
    • A. Yes, if you click on the tab Share sites / Category in the tab "Share My Sites" enter their email address if they are not a member. On email they will only be able to receive 3 sites and they have to join spotgap.com if they want to view the sub-category you want to share with them.
  • Q. How do you invite someone to join spotgap and become a member?
    • A. You can go to the tab "My Contacts" and then click on "Invite Contacts" , put their email address and then send them an invite. Or you can a share site by clicking on the "Share" link or click on the tab Share sites / Category in the tab "Share My Sites"; enter their email address if they are not a member and it will share your link with them and also enable them to sign up too on spotgap.com.
  • Q. How can I find contacts or people I know on spotgap.com?
    • A. If you go to the tab "My Contacts" and then click on "Find New Contacts" you can then do a search by Friend Name, City or email address and if you they on Spotgap.com you can then send them an invitation to be one of your contacts.
  • Q. Can a member be removed once they are on your contact list?
    • A. Yes � you can go to the tab "My Contacts" and then click on "Manage Contacts" and delete any of your contacts.
  • Q. Can you put contacts in Groups?
    • A. Yes � to create a new group go to the "My Contacts" tab and then click on "Manage Contacts Groups" and from this section you can create a new group or edit/delete an existing group. To put your contacts in a group go to the tab "My Contacts" and then click on "Manage Contacts" and then click on edit to edit the group of any of your contacts.
  • Q. How can I restrict the information on my profile other users can view about me?
    • A. Only users you are your contacts can view your profile information and you can modify and select which information on your profile you allow them to view by going to "My Account" � then clicking on "Privacy Settings".
  • Q. What if I delete my whole directory, can I restore it?
    • A. If you delete your directory you have an option to restore it or permanently delete it. If you permanently delete it you can't restore it but any sites you have added to your directory you can retrieve by looking them up in the Main Directory and adding them to your Directory. Any personal folders or sites in your personal folder will be permanently deleted if you select to permanently delete your directory.
  • Q. How are the details I entered my profile used ?
    • A. The details in your profile are only basic details, but we do not sell them nor share the data with any third parties, they are only used to identify you and your account.
  • Q. Can I edit and delete crypto sites in My Directory?
    • A. You can edit and delete sites from your own Directory, by clicking on "edit" or "delete" when a site is listed on your directory.
  • Q. Can I suggest new crypto categories for the Spotgap?
    • A. Yes - when you are adding a crypto site and it does not exist in the directory you can add a category for it.
  • Q. What is "Quick In-box" on the left side navigation?
    • A. This shows all the sites that have been sent to you by other users waiting for your approval to add them in your directory.
  • Q. What is "New Sites" on the left side navigation?
    • A. These are all a list of the newest sites you have added in your directory.
  • Q. What is "Recommended Sites " on left side navigation?
    • A. This shows other web sites added by other users into the same sub-category that is in your directory, which you may find useful.
  • Q. Why can I only edit/delete my own crypto sites that I have added
    • A. The sites you add to your directory are totally in your control so you can add, edit and delete these, sites, crypto categories, however all crypto sites in the directory are a available for other users so we have to validate any crypto sites before deleting them to maintain a good user experience and offer users high quality of information in the spotgap directory.